Reference

appgallery Privacy Policy for Your Account

appgallery Privacy Policy explains how we handle the details connected with your account, device, wallet status and support requests.

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CONTACT DATA TEAM

Where to Ask About Privacy Policy

A direct support route gives you a practical way to ask about the Privacy Policy rather than guessing which account screen to use.

Account privacy request Use the support contact connected to your appgallery account to request a copy of…
Payment record question If a DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference appears incorrectly…
Access and correction help When you cannot sign in or need a personal detail corrected, support can direct…
SECURITY DETAILS

What Our Privacy Policy Protects

Privacy Policy is useful only when it matches the way an account actually works.

Account data

We handle the details needed to create and maintain your account, such as your contact information, phone verification result, login…

Payment references

A payment check may connect your account with a DANA, OVO, GoPay or QRIS reference, or with a bank transfer…

Cookies and devices

Cookies can keep a session active, remember selected settings and help us understand technical errors on a phone or desktop…

Security controls

Phone verification is part of the account access path, especially when contact or sign-in details change.

Retention timing

We keep personal data for the period needed to provide account support, reconcile payment records, protect the service and meet…

Your policy choices

You can ask what personal data we hold, request a correction, question a processing purpose or ask for deletion where…

Privacy Policy Questions for appgallery

These Privacy Policy answers cover the account and payment questions we hear most often from people in Indonesia. They explain what we collect, why we use it, how you can request a change and what happens when a payment or sign-in needs checking. If your case is unusual, contact support with the smallest amount of personal detail needed to locate your account.

The appgallery Privacy Policy covers account details, phone verification, login and device signals, cookie use, payment references, support messages, retention and requests for access or correction. It also explains how we protect those records and when local law affects a request concerning your personal data.

No. Our Privacy Policy distinguishes a DANA or QRIS payment reference from your wallet password or PIN. We may receive a transaction reference and status needed for reconciliation, but you should never send wallet credentials in a support message or enter them outside the payment service path.

Phone verification helps us connect account access to the contact detail you control and supports checks after a device or security change. Under the Privacy Policy, the verification result can form part of your account record. We use it for access protection, not as a request for your private wallet PIN.

Contact support from the route connected to your account and state that you want a copy of your personal data under the Privacy Policy. Provide your registered phone number or email, but not your password. We may verify account ownership before sending records or explaining what we can provide.

Yes, you can ask us to correct an inaccurate account or contact detail through support. Describe the field that needs changing and provide the correct value without attaching unnecessary documents. We may complete phone verification first, and the request is handled where local law permits.

We keep payment references only while they serve an operational, security or legal purpose, such as matching a DANA, GoPay, bank transfer or virtual account receipt. The Privacy Policy does not promise one fixed period for every record. We remove or anonymise data when that purpose ends where permitted.

You can request deletion through support, and we assess it under the Privacy Policy and applicable law. Some records may need to remain for payment reconciliation, account security or legal duties. If deletion has a limit, we explain which record must stay and why, where local law permits.

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